Who We Are

What's behind oncycles.com truly is more important than what you see on the oncycles website. Yes, we carry tens of thousands of the best quality and best performing motorcycle and atv accessories, plus motorcycle and ATV rider's gear, from motorcycle and ATV helmets to motorcycle and ATV riding apparel and body armor . Yes, we sell at the lowest prices possible. And yes, we have among the most efficient systems in the industry for getting your orders processed, shipped quickly, accurately, and inexpensively.

With all you can see at oncycles.com, what you cannot see is the foundation and backbone of what oncycles is. It is something we call oncycles customer supremacy. Oncycles customer supremacy means nothing matters more than you. Nothing. No profit margin, and no weekend ride. This translates to a work ethic, business ethics, and everyday priorities set in stone to ensure that no order is complete until you are happy.

This means that we will walk through fire for you, the oncycles.com customer. It means that you can call or write any of us for priority attention. It means that we'll work 24-7 if that's what it takes. It means that the President of our company will answer your email at midnight and work on Sunday. It means that in an imperfect world, we will sink our hands into the mud and clay to craft satisfaction for you.

We know the competition is stiff in the business of aftermarket motorcycle parts and accessories, ATV gear, and motorcycle and ATV rider apparel, helmets, and body armor. We know the motorcycle and ATV rider looking for gear has many choices both locally and on the Internet. At oncycles.com, we do everything that the best of the best merchants do, to bring you the products you want at the prices you need. And with all that, oncycles.com does one thing further.

We place you at the top of all lists, totem poles, and food chains, and dead smack on the pole in your race to get what you want. It's all about you. Seriously, that's the oncycles.com experience.

So, let us prove ourselves! Please.

Operating Policies

Our operating hours are Monday - Friday, 9:00 AM - 6:00 PM, Eastern USA time. We are often available at other times, and often on weekends. Our policy is to respond to all customer email within 4 hours of its receipt, during operating hours, and as quickly as possible at all other times. So please, if there is anything we can do to be of service, feel free to contact us.

Our 30-Day Money-Back Guarantee

Your satisfaction is our primary objective.

Any item purchased from any Oncycles.com Motorcycle Rider's Mall ("Seller") may be returned within 30 days of purchase, for 100% refund or exchange, provided:

1. The item is undamaged and in new condition
2. The item includes original packaging and all items included in original packaging
3. Returned item(s) are accompanied by a return authorization number ("RA") issued by Seller. RA numbers may be obtained by calling Seller toll-free, during business hours, at 1-877-577-8082.

Exceptions

1. Shipping costs are not refunded or credited unless the product being returned is defective or, due to a shipping error, is not the product ordered. In the case of defective products or incorrectly shipped items, shipping costs to and from the customer will be refunded or credited.
2. There will be no charge for shipping correct items in the case of defective or incorrectly shipped products.
3. Custom-ordered, speciality items and items marked as "All Sales Final" are non-returnable.

Right to Evaluate Defective Products

Seller retains the right to examine any product or products returned as defective. If, in Seller's sole opinion the claimed defects were caused by abuse or misuse, Seller retains the right to refuse refund, exchange, or credit. In this event, product will be returned to the customer at customer's expense.

Time Period for Refunds

Please allow up to four (4) weeks for receipt of refunds or credit card credits. This time period includes the transit time of the item returned (5-7 business days), the time it takes us to process your return after receipt (2-3 business days), and the time it takes your bank to process the refund request (5-10 business days).

Oncycles.com